The following statement outlines our commitment to accessibility. We strive to ensure that our services and resources are accessible to all, including individuals with disabilities. This page contains vital information on our accessibility efforts.
Accessibility Statement
FinRoot believes that financial guidance should be accessible to everyone. We are committed to providing an inclusive, welcoming experience for all clients and to removing barriers that may prevent someone from accessing our services.
Virtual Service Delivery
All FinRoot sessions are delivered virtually via video call. This means:
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No physical location barriers — you can access your session from wherever you are most comfortable
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Flexible scheduling — sessions are available at times that accommodate different schedules, time zones, and personal commitments
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No travel required — removing the barrier of transportation for those with mobility limitations or caregiving responsibilities
Communication & Language
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All written communications from FinRoot — including intake forms, confirmation emails, and session materials — are written in plain, clear language and are free of unnecessary financial jargon
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If you have specific communication needs or preferences, please indicate this in your intake form or reach out directly prior to your session, and every effort will be made to accommodate you
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Sessions are currently delivered in English. If you have language accessibility needs, please reach out to discuss how FinRoot can best support you.
Financial Accessibility
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FinRoot is built on the belief that quality financial guidance should not be reserved for the wealthy. To support financial accessibility:
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Individual sessions are available so clients can engage at a level that suits their current budget
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Payment is processed securely through Stripe, which supports all major credit and debit cards
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If you are experiencing financial hardship and would like to discuss options, please reach out directly to us. Each situation will be considered with care and discretion
Digital Accessibility
FinRoot is committed to ensuring its website and digital materials are as accessible as possible, including:
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Clear, readable fonts and sufficient colour contrast across all digital materials
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A website structure that is navigable and logically organised
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Intake forms that are straightforward and do not require specialist knowledge to complete
If you encounter any accessibility barriers on the FinRoot website or in any digital materials, please notify us, and it will be addressed promptly.
Session Accommodations
If you have a disability, neurodivergence, or any other need that may affect how you engage with your session, please let FinRoot know in advance. Accommodations may include:
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Adjusted session pacing
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Written summaries or follow-up notes after your session
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Modified intake forms
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Extended response time for communications
No request for accommodation will ever affect the quality of service or welcome you receive at FinRoot.
Feedback
FinRoot welcomes feedback on how to improve accessibility across all services and platforms. If you have a suggestion or have experienced a barrier, please reach out:
All accessibility feedback will be reviewed and responded to within 5 business days.